[email protected]
+91 990 999 3349
Free Trial

Support Policy

Product Technical Support:

  • We do offer Product Technical Support over the telephone. You can reach out to our support team for assistance.
    For Sales and billing-related queries, please contact our Sales Executives over the phone.

Support Channels:

  • Email, Live Chat, and Remote Desktop are the available Support Channels for our data products.
    We have a dedicated support team that efficiently assists thousands of users through these channels.

Trialware and Sales:

  • Our products are trialware, which means users are encouraged to take a trial (free or paid) and subscribe only if the product meets their expectations.
  • All sales are final, and the subscription amount is non-refundable. Please refer to our Refund Policy for further details.

User Proficiency:

  • Users are expected to have a basic level of computer literacy.
  • It is assumed that users are familiar with common terminologies and general operations such as Copy, Paste, Download, Run, etc.

Charting Platform Support:

  • Our support for charting platforms is limited to datafeed integration.
  • Charting platforms have extensive features, and users are expected to learn and explore them independently or through their platform providers.

AmiBroker Support:

If you have purchased AmiBroker from us, you can send your AmiBroker-related queries to us via email, and we will respond to them accordingly.
Live chat and remote desktop support for AmiBroker are not provided for non-data integration related issues.

Pix Connect and IEOD Data:

  • Pix Connect allows subscribers to download Daily IEOD (Intraday End-of-Day) data for up to 90 days. Please note that we are not responsible for any loss or missing IEOD data if customers fail to download and store it in their backup drive.
  • We strongly recommend that customers regularly download the Daily IEOD data using Pix Connect to ensure data availability. It is advisable to plan this activity on a weekly or monthly basis, according to your subscription plan.

Subscription Pausing:

  • Accelpix has historically been among the very few vendors in the industry to offer a subscription pause facility for the convenience of its users. However, pursuant to updated regulatory guidelines issued by the Exchange/SEBI, certain modifications are required to ensure full compliance.

    Accordingly, effective from 1st May 2026, the subscription pause facility shall be governed by the following terms and conditions:

    1. Pause Eligibility
      The subscriber may request to pause the subscription at any time during the active subscription period, subject to a minimum pause duration of 10 (ten) days per request.
    2. Maximum Pause Duration (Per Instance)
      Each pause request shall be permitted for a maximum continuous period of up to 90 (ninety) days.
    3. Mandatory Reactivation Period
      Upon completion of a 90-day pause period, the subscription shall be mandatorily reactivated for a minimum period of 30 (thirty) days before any subsequent pause request can be initiated.
    4. Extended Parking Option
      In the event the subscriber wishes to keep the subscription inactive beyond the permitted 90-day pause period, the subscriber may opt for a parking facility by paying the applicable charges as follows:

      • INR 999/- for 1 (one) month, or
      • INR 1,499/- for 3 (three) months

    During the parking period, the subscription shall remain inactive without mandatory reactivation.

    1. Regulatory Compliance
      All pause, reactivation, and parking requests shall be subject to applicable operational, exchange, and regulatory guidelines as prescribed by the Exchange/SEBI from time to time.

Product Installation and Integration:

  • Our product installation and integration process is straightforward. In most cases, you will only need to click the “NEXT” button.
  • User guides with step-by-step instructions and screenshots, as well as Help Videos, are provided to assist you.
  • Remote desktop support for product installation and integration is generally offered for the first-time setup only.
  • During the initial session, we demonstrate how to add symbols and fetch data. Users are expected to utilize the provided help resources to learn other aspects of the product.