At Accelpix, we strive to provide excellent service and solutions. However, if you are unsatisfied with our service or product, we offer a refund option, with the exception of NinjaTrader Indicators, Amibroker AFLs, Cloud VPS, Market Data APIs, IEOD Services, and Training Program, which are non-refundable.
Refunds will be processed on a pro-rata basis, taking into account the number of days or months you have utilized our services. Additionally, any payment gateway charges incurred (typically 2-3% depending on the payment method used) will be deducted from the refund amount.
Please note that refunds are not applicable during special offer periods, such as Independence Month Sale, Winter Sale, and Summer Sale.
We kindly request that you review our Disclaimer and Terms & Conditions before placing an order. The following points should be taken into consideration:
Product Performance:
- Our products are offered “as is” without any expressed claims of satisfactory working under all conditions.
- It is essential to thoroughly test and evaluate the functionality of NinjaTrader Indicators, Amibroker AFLs, Cloud VPS, or Training Program before subscribing.
- Refunds will not be granted based on late discoveries of functionality issues.
Clarifications:
- If you have any doubts about specific features or working aspects, please seek clarification before subscribing. Assumptions regarding functionality should be avoided.
- It is recommended to inquire about any uncertainties regarding NinjaTrader Indicators, Amibroker AFLs, Cloud VPS, or Training Program prior to making a subscription.
Data Disruptions:
- While we make every effort to prevent data disruptions, they may occur infrequently.
- Compensation for data disruptions lasting over 20 minutes will be provided by extending your subscription expiry date by 1 day. However, data disruptions alone do not warrant a refund.