Reach the right desk first time.
Three inboxes and a phone line, each going to different people. Tell us below what you're writing about and we'll point you at the one that will actually answer it — along with what to include so the first reply is the useful one.
Checking support hours… ——:—— IST
Choose what your message is about
A real office, and hours we keep
Most of what we do happens over a call, a chat window or a remote session — but there is a desk in Gandhinagar with people at it, and you're welcome to come and see where your data comes from.
Gandhinagar, Gujarat 382421
India Open in Maps
Visiting? Call ahead on +91 990 999 3349 so somebody who can actually help is at their desk when you arrive.
All times are India Standard Time (GMT+5:30). Email sent outside these hours is read at the next opening — the clock at the top of this page tells you when that is.
Five things that answer themselves
A good share of what reaches support is already written down, and reading it beats waiting for us. No offence taken if you skip this and write anyway.
Screen-by-screen configuration for every supported platform, plus the symbols reference.
DownloadsEvery client, bridge and tool, with a setup kit that tells you which files your platform needs.
Plans and add-onsWhat each plan carries, the full add-on list, and a finder that sizes a plan from your screen.
API accessDevelopers register here rather than emailing — it gets you provisioned faster.
Working with usNo vacancies page — send a CV to [email protected] and tell us what you're good at.
You might be looking for
Every client, bridge, tool and guide, with a setup kit that tells you which files your platform actually needs.
Read more Plans and pricingFour plans from ₹1,599 a month for one segment, with a finder that sizes a plan from what is on your screen.
Read more About AccelpixAn authorised exchange data vendor running its own tick archive, analytics suite and engineering practice.
Read moreOr just try it and tell us what breaks
Five days of full real-time access on your own platform and your own symbols. If something doesn't behave, you'll have a much more specific question — and we'll have a much better answer.